Effective Date: January, 15th 2016
Thank you for shopping with MDG Computers Tecumseh LTD (“MDG Computers,” “we,” “us,” or “our”). We strive to provide high-quality products and services. This Return and Refund Policy outlines our procedures for returning products and requesting refunds. Please read it carefully to understand your rights and obligations.
1. Returns
1.1 Eligibility for Returns
- Products: Products purchased from MDG Computers may be returned within 14 days from the date of purchase, provided they are in their original condition, unopened, and with all original packaging and accessories. Certain items, such as software or digital downloads, may not be eligible for return.
- Services: Service-related returns are handled on a case-by-case basis. If you are dissatisfied with a repair service, please contact us within 14 days of service completion to discuss potential resolutions.
1.2 Return Process
- Request a Return: To initiate a return, please contact our customer service team at mdgpctech@gmail.com or 5197392222 to obtain a Return Merchandise Authorization (RMA) number. This number must be included with your return package.
- Packaging: Return the product in its original packaging, including all accessories, manuals, and any free gifts that came with the product.
- Shipping: You are responsible for the shipping costs associated with returning the product unless the return is due to an error on our part or a defect in the product.
1.3 Non-Returnable Items The following items are non-returnable:
- Products that have been used, damaged, or altered from their original condition.
- Software, digital downloads, or special orders.
- Services that have been completed to the satisfaction of the customer.
2. Refunds
2.1 Refund Eligibility
- Products: Refunds will be issued for eligible returns received within 14 days of the original purchase date. Refunds will be processed to the original payment method.
- Services: Refunds for services will be considered on a case-by-case basis. If you are dissatisfied with a repair service, please contact us promptly to discuss potential resolutions, including possible refunds or rework.
2.2 Processing Time
- Products: Once we receive and inspect the returned product, we will process your refund within 2 business days. The time it takes for the refund to appear in your account depends on your payment provider and may take additional time.
- Services: Refund requests for services will be reviewed, and a resolution will be provided within 2 (two) business days of your request.
2.3 Partial Refunds In some cases, partial refunds may be issued if:
- The product is returned in a condition other than as received.
- There are restocking fees associated with the product.
- The service has been partially completed or consumed.
3. Exchanges
Currently, we do not offer exchanges. If you need a different product, please return the original item and place a new order.
4. Contact Us
If you have any questions or need assistance with returns or refunds, please contact our customer service team:
MDG Computers Tecumseh LTD
220-13300 Tecumseh Rd. East
Tecumseh, ON, N8N4R8
Email: mdgpctech@gmail.com
Phone: 519.739.2222
Thank you for choosing MDG Computers Tecumseh LTD. We appreciate your business and are committed to providing you with excellent products and services.